Terms of Service

These terms govern repair services provided by Restore My Mac, 5300 Gray Ct, Unit C-4, Arvada, CO 80002 ("we," "us"). By leaving a device with us, using our mail-in service, or approving a quote, you accept these terms.

1. Services and approvals

Every repair begins with a diagnostic evaluation. For in-shop evaluations, the diagnostic is provided free of charge. Repair work is performed only after you approve a written quote for the specific service and parts.

2. Quotes and pricing

Quotes are firm once approved and include both parts and labor. Price ranges published on this website are typical ranges, not quotes; your final price is the written quote you approve. If, during an approved repair, we discover additional work is required, we stop, explain the finding, and quote the addition separately — nothing is added without your approval.

3. Payment

Payment is due at pickup for completed repairs. We accept cash and major cards; business accounts may be invoiced with prior arrangement. Special-order parts may require a deposit, shown in your quote and refunded if we cannot complete the repair. Devices left over 30 days after completion and two documented contact attempts may be subject to storage handling under applicable Colorado law.

4. Turnaround

Turnaround estimates are provided in good faith based on parts availability and workload, and are not guaranteed delivery dates. We will inform you promptly if an estimate changes.

5. Warranty

Repairs are covered by a 90-day parts-and-labor warranty. Coverage, exclusions, and the claim process are described on our warranty page, which is incorporated into these terms.

6. Your data and backups

You are responsible for backing up your data before service. While we handle devices with professional care and never browse personal files, hardware repair carries inherent risk to stored data, and we cannot guarantee data preservation except as expressly stated in an approved quote (for example, logic board repair intended to preserve data). Where testing requires a logged-in session, we use a temporary guest account you create.

7. Liquid-damaged and older devices

Liquid-damaged devices may have hidden or latent damage. A successful repair of the diagnosed fault does not guarantee against later failures from the same incident, and damage from future spills is excluded from warranty. For older devices, we will tell you honestly when a repair is unlikely to be economical.

8. Mail-in service

For mail-in repairs, pack your device securely and follow our shipping instructions. We recommend insuring your shipment; shipping risk in transit is borne by the carrier and sender. Return shipping is arranged by us, insured and tracked, and included unless your quote states otherwise.

9. Parts

We use high-quality parts that meet or exceed original specifications, and where available we offer genuine Apple parts at a clearly quoted price. Your quote states which option is being installed. Replaced parts become our property unless your quote states otherwise or you request their return at drop-off.

10. Limitation of liability

To the maximum extent permitted by law, our liability for any claim arising from services is limited to the amount paid for the service giving rise to the claim. We are not liable for indirect or consequential damages, including loss of data, lost profits, or lost use. Nothing in these terms limits liability that cannot be limited by law.

11. Intellectual property notice

Restore My Mac is an independent repair service provider and is not affiliated with, authorized, sponsored, or endorsed by Apple Inc. Apple, MacBook, iMac, Mac mini, Mac Studio, Mac Pro, and macOS are trademarks of Apple Inc., registered in the U.S. and other countries.

12. Governing law

These terms are governed by the laws of the State of Colorado, USA. Any dispute will be resolved in the state or federal courts located in Jefferson County, Colorado.

13. Changes

We may update these terms; the version in effect is the one published on this page at the time you approve your quote.

14. Contact

Questions about these terms: (888) 864-8399 · service@restoremymac.org · 5300 Gray Ct, Unit C-4, Arvada, CO 80002.